FAQ
What products does UP2ANIME focus on?
Button badges, metal pins, holographic tickets, lucky bags, posters, plush keychains, figures and trading cards (TCG).
How long does shipping take?
Orders are normally prepared within 1–2 business days after payment clears. Delivery time depends on destination and courier service.
Can I collect my order in store?
Store pickup options can be confirmed with our New Lynn team before checkout.
Can I return an item?
Please contact us within 7 days of receiving your parcel. Items must be unused, complete and in resalable condition unless faulty.
Do you offer pre-orders?
Yes. Pre-order release dates are estimates and deposits are generally non-refundable once the order is secured.
Which currency is used?
All prices are shown in New Zealand Dollars and include GST unless otherwise stated.


