Shipping & Returns

Shipping

We currently ship orders within New Zealand and Australia

Shipping costs are calculated at checkout based on your delivery address, order size and selected shipping method.

Orders are generally processed within 2-7 business days after payment has been received. Processing times may be longer during busy periods, promotions, or major events.

Once your order has been dispatched, you will receive tracking information where a tracked shipping service is available.

Please make sure your shipping address and contact details are correct before completing your order. Up2Anime World is not responsible for delays or additional costs caused by incorrect or incomplete delivery information.

Delivery Times

Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, and other circumstances outside our control.

For international orders, customers are responsible for any applicable customs duties, taxes, or import charges imposed by the destination country.

Returns & Exchanges

We want you to be happy with your purchase. If you receive an incorrect, damaged, or faulty item, please contact us as soon as possible after receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review your request and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Change of Mind

Change-of-mind returns or exchanges may be accepted at our discretion, provided that the item is:

• Unused and in its original condition
• In its original packaging
• Complete with all original accessories and tags
• Not damaged or altered

Return shipping costs for change-of-mind returns are generally the responsibility of the customer.

Certain products may not be eligible for return or exchange where they have been opened, used, or are otherwise unsuitable for resale.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us before returning anything.

We may request photos or other information to help us assess the issue. Please keep the original packaging until the matter has been resolved.

Refunds

Once your return or refund request has been approved, refunds will normally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Contact Us

If you have any questions about shipping, returns, or your order, please contact us through our Contact Us page.

We are happy to help.